This month, we’re celebrating a special milestone at MissionCX: five fantastic years of Rachel Walker, who has also recently been promoted to Senior Business Manager. It’s a moment that feels especially meaningful, because Rachel has been such a constant, calming, and quietly powerful presence in the business since the day she joined.
From her first week, it was clear that Rachel had the steady hand and commercial instinct that every fast-moving organisation needs. Five years later, she has become the backbone of our commercial operations — the person who keeps everything moving, keeps everyone supported, and ensures we remain robust, reliable, and consistent across every project.
The Commercial Engine Behind MissionCX
Rachel oversees all aspects of our commercial workflows, ensuring our commissioning teams have everything they need to deliver safely, confidently, and compliantly across the UK and Europe. She brings clarity, structure, and professionalism to every process — qualities that make a huge difference in industries that demand precision and reliability.
Leading a Brilliant Team
One of Rachel’s greatest strengths is how she leads her team. She heads up a fantastic team and together they form a tight-knit, efficient, and upbeat commercial unit.
Their teamwork is effortless. Their communication is strong. And their support to the wider business is felt daily.
Rachel’s leadership is calm, consistent, and grounded. She creates a space where people do their best work, and she earns respect not through volume, but through capability and care.
Five Years of Impact
Across her time with MissionCX, Rachel has shaped how we operate. She has strengthened our commercial foundations, supported the growth of our commissioning delivery, and helped streamline processes at a pace that matches our expanding footprint.
Her promotion to Senior Business Manager doesn’t just reflect the job she does — it reflects the way she does it. Thoughtful. Diligent. Steady. Always with the company’s best interests at heart.
The Person Behind the Role
Those who work with Rachel will know she brings far more than commercial expertise to MissionCX.
She’s a cheese enthusiast, a talented cook, and a brilliant baker — famous across the office for her legendary brownies, which appear with just enough regularity to keep morale high.
And when she’s not busy keeping the business running, she’s usually dreaming up her next holiday. Whether it’s a city break or a sunshine escape, Rachel loves to travel and make the most of her time away from the desk.
These small things — her warmth, her humour, her hobbies, and her generosity — are a huge part of what makes her so valued here.
A Well-Deserved Milestone
Rachel, thank you for everything you’ve poured into MissionCX over the last five years and for simply being a joy to work with. Your loyalty, leadership, and professionalism make a difference every single day. We’re incredibly proud to see you step into the role of Senior Business Manager, and even prouder to have you as part of our story.
Here’s to your next chapter — and hopefully many more batches of brownies along the way. 
